Effective Date: 3rd October 2023
Beecura Ltd, trading as McKenzie’s Bee Buzz Registered Address: 1 Rushmill, Bedford Road, NN4 7YB, Northampton, Northamptonshire
Email: [email protected]
At McKenzie’s Bee Buzz, we are committed to providing our customers with high-quality products and outstanding service. We understand that sometimes, a product may not meet your expectations, and we want to ensure a hassle-free process for returns and refunds. Please read our Refunds and Returns Policy carefully to understand how it works.
1. Eligibility for Returns and Refunds
- We accept returns for physical products purchased directly from mckenziesbeebuzz.co.uk.
- To be eligible for a return and refund, the following conditions must be met:
- The return request must be initiated within 14 days of the date of purchase.
- The product must be in its original, unused condition and in its original packaging.
- Personalized or customized items are not eligible for returns unless they arrive damaged or defective.
- Returns are only accepted for products covered under this policy.
2. Initiating a Return
To initiate a return, follow these steps:
- Contact our Customer Support Team at [email protected] with the subject line “Return Request – [Order Number]”.
- Provide your order number, the reason for the return, and any relevant information or images.
- Wait for our Customer Support Team to respond. They will provide you with further instructions, including the return address.
3. Return Shipping
- Customers are responsible for the cost of return shipping unless the product is being returned due to a mistake on our part (e.g., wrong item sent, item arrived damaged or defective).
- We recommend using a trackable shipping service and retaining proof of postage.
4. Inspection and Refund Process
- Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned in Section 1.
- If the return is approved, we will process your refund within 7-10 business days of receiving the returned product.
- Refunds will be issued to the original payment method used for the purchase.
5. Refund Amount
- The refund amount will be the original purchase price minus any applicable fees, such as return shipping costs.
- If the product is returned due to our error, you will receive a full refund, including any associated shipping costs.
6. Contact Us
If you have any questions or need assistance with the returns and refunds process, please don’t hesitate to contact our Customer Support Team at [email protected].
7. Amendments to this Policy
McKenzie’s Bee Buzz reserves the right to update or amend this Refunds and Returns Policy at any time. Any changes will be posted on our website, and the revised policy will be effective from the date of posting.
We aim to make the returns and refunds process as straightforward as possible while ensuring fairness to both our customers and our business. Thank you for shopping with McKenzie’s Bee Buzz!
Last Updated: 3rd October 2023